I changed my mind, can I cancel my order before it is shipped?
Due to the high volume of orders we receive, it's unlikely that orders can be changed or canceled once submitted. This policy helps ensure prompt dispatch. Please double-check your address, size, quantity, and colour before finalising your order. In rare instances where cancellation is possible, a small restocking fee will apply.
I made a small mistake in my order, such as a wrong size, quantity, or address error. Can I change my order before it is shipped?
If you've made an error in your order, please email us as soon as possible at Hello@aysmiriah.com . We may be able to edit your order before dispatch, but this cannot be guaranteed. If the address cannot be updated in time, you will need to contact the shipping provider (AusPost) with the tracking details we provide.
What are my payment options?
Credit Cards: Visa, MasterCard and American Express. Payment is taken once your order is shipped.
Apple Pay: Select Apple Pay for a swift and secure checkout experience.
Afterpay: Register or log in to your Afterpay account to complete your order.
How do I organise a return?
Please email Hello@aysmiriah.com .
How do I prepare my return?
Review our returns policy and ensure all items are unworn, in original packaging, and with all tags still attached. Repackage your items carefully to ensure they are in complete original condition.
How long will it take to process my return?
We aim to process returns within 3 business days of receiving the item. You will receive an email confirmation once your return is processed. If you opt for store credit, you will receive a code via email. Refunds will take 5-10 business days to process back to your original form of payment.
How do I receive a store credit for my return, and how do I use it?
If your return is approved and you choose the store credit option, we will issue a gift card code via email. This code can be used at checkout at any time, with no expiry. The store credit will be sent to the email address used for the original order.
Do I pay for postage on returns, or taxes/duties on return?
Yes, postage, delivery costs, duties, and taxes incurred due to change of mind, size, colour, or other reasons are at the customer's expense. Return shipping costs and/or taxes will not be refunded unless the item is deemed faulty or damaged by Aysmiriah.
It’s been over 14 days since I received my order. Am I eligible for a return/refund?
No, if more than 14 days have passed since you received your items, we cannot offer a refund or store credit. We believe 14 days is insufficient time to report any change of mind and initiate a return.
What if my item arrives damaged or faulty?
If your order arrives damaged or faulty, please contact us within 14 days of receiving the item at Hello@aysmiriah.com . We may request photos to confirm the issue. If not reported within 14 days, you are no longer eligible for a replacement or refund.
My item has a small defect, can I return it?
Email us at Hello@aysmiriah.com and we will assist you. If we determine the defect was caused by normal wear-and-tear, we may refuse the return. Slight colour differences between the website and the item due to screen displays or minor issues that can be easily fixed by the customer may not be eligible for returns.
I’ve received the wrong item or size?
If you received the wrong item or size, email us at Hello@aysmiriah.com and we will resolve this as soon as possible. We will dispatch the correct item and arrange for the wrong item to be sent back to us free of charge.
What happens if my return request is not accepted?
If your return is rejected, we will ship the item back to you at your expense. We will contact you to arrange coverage of the return shipping costs.
My parcel is delayed, can I have a refund?
Aysmiriah cannot be responsible for courier delays once an order leaves our warehouse. Shipping delays are beyond our control and do not make your order eligible for a refund. Please consider this when purchasing.
My parcel tracking says it has been delivered but i have not received it. What should I do?
Check with other members of the household, body corporate/building management, or neighbours who may have collected it for safekeeping. If you still can't find your parcel, email us so we can investigate with the courier. For international orders, contacting the delivery service in your country is usually the best option.
My items have been returned to sender, what does that mean?
If you weren't able to pick up your items from a designated pick-up point or a delivery attempt was made several times, the items will be returned to us. We will refund your order minus any shipping costs. If the items are still wanted, they must be re-ordered.
I went to pick up my order but they said I need to pay customs charges. Why?
Customs charges are imposed by your country and are not controlled by Aysmiriah. We recommend checking with your local customs office for more information. Aysmiriah is not responsible for any customs charges.
